Right now, today
Call or text 9-8-8 — the Suicide Crisis Helpline, available across Canada, 24 hours a day, in English and French. It is free and you do not need to be certain you are in crisis to use it.
If someone is in immediate danger, call 9-1-1 or go to an emergency department. This clinic is not open yet, and even once it is, a family practice is not an emergency service.
Primary care & walk-in
Mental health
Part of ordinary family medicine, handled by the same clinicians who look after everything else — with an honest account of what that does and does not cover.
What a family practice can do
Assess what is going on, without requiring you to have a diagnosis or the right words for it. Prescribe and adjust medication where that is the right tool, and monitor it properly rather than renewing it indefinitely without review. Rule out the physical things that can look like a mental health problem and are treated completely differently. Complete the forms — work, school, insurance — that come with all of this and are their own burden.
And refer, where a referral is the right answer.
You do not need to arrive with an explanation. “Something is wrong and I do not know what” is a complete reason to book, and it is a common one.
What it cannot do
A family practice is not a therapist, and a ten-minute appointment is not therapy. Publicly funded psychotherapy in Ontario is genuinely limited, waits are real, and no clinic can promise otherwise by wanting to.
What we will do is be straight about it: what exists, what it costs, what is publicly funded, and what the realistic route is for your situation — rather than handing over a list and calling it a referral.
If you have been let down before
A lot of people have, and arrive expecting to be dismissed or handed a prescription they did not ask for. Saying that at the start is useful information rather than a complaint, and it changes how the appointment is run.
Things that get missed
Thyroid problems, anaemia, sleep disorders, medication side effects and several other ordinary physical conditions can present as low mood, anxiety or exhaustion. Checking for them is not a way of dismissing what you are describing — it is the part that gets skipped when mental health is treated as a separate specialty rather than as medicine.
Bloodwork happens in the building, which removes one more errand from a week where errands are already hard.
Common questions
Will I be put on medication?
Not automatically, and not without a conversation about what it is for and what the alternatives are. Coming in is not consenting to anything.
Is any of this covered?
The appointments are insured. Medication depends on your drug coverage. Psychotherapy depends entirely on the route, and that is one of the things worth working out early.
Can I be seen at a walk-in for this?
Yes — see walk-in. It is a reasonable place to start, particularly if the alternative is not starting.
Who sees my record?
Your record is confidential and protected like the rest of your medical information. See your first visit.
Kind Pharmacy on the ground floor handles dispensing, and a medication review is worth having if your list has grown. Kind Clinic and Kind Pharmacy are separate businesses under common ownership. You can fill your prescription anywhere.
Kind Pharmacy →