Primary care
Family medicine — new patients from the day we open
Ongoing primary care for everything: the chronic and the sudden, the routine and the awkward, with someone who knows your history.
Why this matters here
A large number of people in this city have no family doctor at all, and among the people this practice is built for the number is worse — the services that specialise in 2SLGBTQ+ health are, in practice, often closed to new patients, and the alternative is a rotating cast of walk-ins who each meet you for the first time.
Continuity is not a luxury for hormone therapy, HIV care, or a chronic condition. It is the mechanism by which any of it works.
We will be taking new patients from the day we open. You will not need a referral, and you will not need to already be seen here.
What ongoing care covers
- Annual and periodic health reviews
- Chronic conditions — blood pressure, diabetes, asthma, COPD, thyroid
- Prescription management and renewals
- Screening and preventive care, organized by anatomy rather than by gender
- Immunizations
- Mental health assessment, treatment and referral
- Sexual health, contraception and pregnancy options
- Gender-affirming care as part of ordinary primary care
- HIV care, with specialist consultation where it is needed
- Referrals to specialists, and the paperwork that goes with them
- Newborn and child checkups
- Care that follows you rather than restarting each visit
How to join
When we open, you will be able to ask to be taken on as a patient — at the desk, by phone, or at the end of a walk-in visit. There is no referral requirement and no waiting-list interview.
Being rostered to this practice does not restrict where else you can be seen, and it does not commit you to anything. If it turns out not to suit you, leaving is a formality.
What to bring, eventually
Your health card if you have one, a list of what you take, and the name of any previous provider so records can be requested. None of it is a prerequisite — we would rather start care and chase paperwork than the reverse, and your first visit explains what actually happens.
Common questions
Do I have to be 2SLGBTQ+ to be a patient here?
No. This is a general family practice in a downtown neighbourhood and it is open to everyone. It has a focused practice in 2SLGBTQ+ health, which shapes what we are good at rather than who we accept.
I already have a family doctor but they don’t do gender-affirming care.
That is a common and reasonable situation. Sometimes the answer is moving your care here; sometimes it is us handling one part while your existing doctor continues the rest. Both work, and it is worth a conversation rather than an assumption.
What if I don’t have a health card?
Say so early. It affects how visits are billed and what is possible, and there are routes worth discussing — including help getting a card if you are eligible and do not have one.
Can I see the same clinician each time?
That is the intent of a family practice, and we will try to. Realistically, availability means it will not be every single visit — which is exactly why notes and continuity of record matter.
How do I get care when you’re closed?
Emergency departments for emergencies, and we will publish what to do for everything in between before we open. That is a real gap in most practices and it deserves a real answer rather than a phone message.
Not ready to sign up, or need something looked at today? The walk-in is open to anyone, and reaches the same clinicians.
Walk-in →